Tesco Underwriting
Hearts and Minds - The power of engagement to bring others with you through change.
‘As an analytical person I was dreading this session, but I loved it! I will use this going forward.’
Technical Claims Manager.
Beginning.
Tesco Underwriting are an underwriting, technical pricing and claims handling organisation that support Tesco Bank. They felt that senior management, alongside their colleagues, would benefit from adding storytelling to their communications repertoire, as an important method to share, communicate and involve colleagues in the journey, changes and transformations taking place across the organisation.
Middle.
Underwriting and its associated tasks require an analytical and technical mindset to ensure the right products are created and sold to meet the ever-changing needs of clients. This can at times feel a little dry, especially when communicating to those outside your field of expertise. We delivered storytelling workshops at two sites, ensuring key staff from all departments were able to broaden their communication toolkit and better connect and engage in meetings, over the phone, giving presentations or wherever the need may arise.
End.
Alongside a leaving with an adaptable piece of communication that could be used with colleagues and clients alike, the training enabled participants to closer reflect TU’s values at work in how they communicated: Be honest, Be connected, Be relentless, Be ambitious, Be curious.
