Gi Group Holding
Empathy - getting the most out of communication by putting ourselves in our audience’s shoes, so as to consider both their and our needs and ensure they are aligned or addressed.
Beginning.
Gi Group Holding is one of the world’s leading HR services and recruitment companies, providing the best service for the development of the labour market globally. Our conversations with them started because they understand that adding storytelling to the skillset of their senior management team and managers, will help them to embody and demonstrate a level of authentic, connected communication that fosters ever improving relationships with colleagues, clients and candidates alike.
As is the case with many organisations, Gi Group Holding has the challenges of change, restructure and acquisitions, that leadership and management must communicate well to those around them.
Recruitment requires the building of strong relationships, alongside an ability to quickly gain a deep understanding of a client’s needs and culture. Similar work is continuously underway in nurturing candidates to ensure the right person is suggested every time. This quality of communication with clients and candidates also needs to be present in how management lead their colleagues.
Middle.
Working with several groups of peers (from different divisions within Gi Group Holding) our workshop Sharing the Message (plus Making the Connection for the SMT) allowed them to develop both as individuals and as a whole, bringing together their different strengths and expertise to their roles, the subjects they chose to communicate and how they were communicated (present, interact, converse, lead…)
The workshops allowed participants to fully understand their subject and their audience, to use our techniques to find the right content to be interesting and memorable, keeping both themselves and their audiences engaged throughout. The exploration and digestion of some difficult subjects, within the boundaries of the workshop structure, proved extremely useful and transformative.
End.
Working through the process, built relationships across the divisions, branches and teams present. The participants left with an ability to explore a given subject, structure their thoughts and then deliver the best communication around it.
They developed their ability to communicate authentically and with great empathy, varying what they said and how they said it to best suit any given audience and situation. Participants gained confidence from a better understanding of their own communication style and found the skills to vary and adapt it to best land their messages with whoever they were communicating to, so that they felt involved, knew what the next steps were and wanted to take those steps.
We are delighted to hear of immediate application and adaption of the workshops’ learning and techniques by those who took part.
