Companies House

Making it real - The understanding and cascading of change throughout an organisation.

Beginning.

Companies House deals with the registration, regulation and incorporation of limited liability partnerships and limited companies in the UK.

Whilst undergoing a large-scale programme of both operational and cultural change, Companies House invited us to come and help their Chief Executive and her senior management team to build a shared understand of their strategy so as to have unified messages appropriate to their internal teams and external stakeholders to be able to initiate and sustain the necessary changes.

Middle.

The 30 participants took part in a pair of collaborative workshops that allowed them to explore the strategy and how it would be realised throughout the organisation. They used story to better understand the impact on a wide variety of colleagues, the relevance to external parties within the civil service and the benefits to the public and companies that use their service. Teams, who each focused on specific audiences, shared they co-created presentations to share the learning gained about different content for different audiences. Discussion at the end of the workshops identified the key common messages and highlighted approaches to trickier content and difficult questions.

End.

The insights gained from this creative approach fed into the continuing adaptions and changes to the overall programme, whilst giving the participants the toolkit with which to communicate the right messages, to the right audience, at the right time.