COEO.
But I Don’t Get It… - Personal impact and presence to connect and engage clients with the technical.
Beginning.
COEO supports how businesses use and optimise their data software. We were asked to help how their technically brilliant consultants communicate with individuals within their clients’ businesses, who usually do not have the same expertise. Our client at COEO was particularly interested in how we could help the consultants to enliven their presentations and be able to better use their personal impact and presence to connect with clients and engage them with the technical. Our presence and body language expert, Ben Joiner, met with our client to create a bespoke session that would do the job.
Middle.
The 1-day workshop with 10 participants started by introducing the principal of verbal and non verbal communication, before going on to explore and practice how to make the most natural and effective use of the participants’ voices and bodies to connect and engage with others. Ben helped the participants to use their body language, how to hold the space they are in, being inclusive and responsive to their audience and how to use inflection and modulation of their voices to help make the delivery of their technical, analytical and factual content interesting and enticing. The workshop ended with Ben coaching individual participants in front of the group, ensuring individual needs were met whilst still ensuring the group learnt from each other’s development.
End.
The thought provoking day enabled the group, who usually didn’t get to work together, to find creative and collaborative solutions to how they communicated. They left feeling more confident that their clients would better understand and engage with their product, as they could now deliver their technical subject matter with more clarity, applying their deeper understanding of how to successfully use their physicality and voice.
